Refund policy

Trax Orthotics Return Policy

We understand that finding the right orthotic solution for your child's needs is important. At Trax Orthotics, we want you to feel confident in your purchase. That's why we offer a 14-day return policy on all our foot orthotics.

Eligibility:

  • Returns must be initiated within 14 days of the delivery date.
  • The orthotics must be in their original, unused condition, with all packaging and accessories included.
  • Proof of purchase is required (order number or receipt).

Process:

  1. Contact our customer support team (returns@traxorthotics.com) to initiate the return process. We will provide you with confirmation of return and shipping instructions if eligible for return.
  2. Pack the orthotics securely in their original packaging, along with any included accessories.
  3. There is no restocking fee but you are responsible for return shipping costs.

Refunds:

  • Once we receive and inspect the returned orthotics, we will process your refund within 5-7 business days.
  • The refund will be issued to the original payment method.
  • Please note that original shipping costs are non-refundable.

Exceptions:

  • We cannot accept returns on orthotics that have been worn or damaged.

If you have any questions about our return policy, please contact our customer support team. We are happy to assist you. (returns@traxorthotics.com)